Refund Policy
Effective Date: December 30, 2025 | Last Updated: December 30, 2025
1. Overview
This Refund Policy applies to all paid subscriptions for Built-Simple.ai API services, including FixIt API, PubMed API, Wikipedia API, and ArXiv API.
2. Subscription Billing
2.1 Billing Cycle
- All Pro subscriptions are billed monthly at $29 USD
- Billing occurs automatically on the same date each month
- Payments are processed securely through Stripe
2.2 Free Tier
The free tier (100 requests/month) does not require payment and is not subject to this refund policy.
3. Cancellation Policy
3.1 How to Cancel
You may cancel your subscription at any time by:
- Managing your subscription in your account settings
- Contacting us at [email protected]
3.2 Effect of Cancellation
When you cancel:
- Your subscription remains active until the end of the current billing period
- You retain full Pro access until the billing period ends
- No further charges will be made after cancellation
- Your account automatically reverts to the free tier
3.3 No Prorated Refunds
We do not provide prorated refunds for partial months. If you cancel mid-cycle, you will continue to have access until the end of your current billing period.
4. Refund Eligibility
4.1 General Policy
As a digital service, refunds are generally not provided once service has been rendered. However, we consider refund requests on a case-by-case basis.
4.2 Situations Where Refunds May Be Granted
We may issue refunds in the following circumstances:
Technical Issues:
- Extended service outage (more than 24 hours) affecting your usage
- Persistent bugs preventing normal API functionality
- Billing errors resulting in incorrect charges
Duplicate Charges:
- Accidental double billing
- Subscription created in error
First-Time Subscribers:
- Within 7 days of initial subscription
- If the service does not meet your basic requirements
- Limited to one refund per customer
4.3 Situations Where Refunds Are NOT Granted
Refunds will not be issued for:
- Change of mind after using the service
- Exceeding usage limits
- Account suspension due to Terms of Service violations
- Inability to use the service due to your own technical limitations
- Failure to cancel before renewal
- Partial month usage
5. How to Request a Refund
5.1 Contact Us
To request a refund, email us at [email protected] with:
- Subject line: "Refund Request"
- Your account email address
- Date of the charge in question
- Reason for the refund request
- Any relevant supporting information
5.2 Processing Time
We will review your request and respond within:
- Initial response: 2 business days
- Final decision: 5 business days
- Refund processing: 5-10 business days (depending on your bank)
5.3 Refund Method
Approved refunds will be credited to the original payment method used for the purchase.
6. Disputes and Chargebacks
6.1 Contact Us First
Before filing a dispute with your bank or credit card company, please contact us. We are committed to resolving issues fairly and promptly.
6.2 Chargeback Consequences
Filing a chargeback without first contacting us may result in:
- Immediate account suspension
- Permanent ban from the service
- Collection efforts for disputed amounts if chargeback is reversed
7. Service Credits
In some cases, instead of a monetary refund, we may offer:
- Service credits for future use
- Extended subscription period
- Upgrade to additional features
8. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on our website and will apply to subscriptions made after the change.
9. Contact Information
For refund requests or questions about this policy:
Email: [email protected]
Website: https://built-simple.ai
Please include "Refund Request" or "Billing Question" in your subject line for faster processing.